Q. What is the delivery time?

A. Orders in Quebec are generally shipped and delivered within 3 -5 business days. Weekends and holidays must therefore be excluded from the calculation of the number of days for delivery.

For other destinations, you can refer to Canada Post delivery standards:

Shipping standards for Canada: 5-7 business days
Delivery standards for the United States: 2 weeks
Delivery standards for Europe: 3 to 4 weeks

Q. Can I order items from your store if I live outside Quebec?

A. Yes, just select your province or country from the drop-down menu when entering your delivery details.

Q. How do I return an item purchased from the online store?

A. We accept all returns of non-sale E & Co. items provided they are in their original packaging, unworn, and the label still present. , within 10 days of delivery.

All refunds will be made to the original payment method.

Shipping charges are non-refundable.
You will receive an email notification when the return process is complete.

Q. What address can I return an item to?

A. You can return E & Co. items to: 176 Avenue Rouleau # 307, Rimouski, QC G5L 8W1

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Q. I did not receive my order and yet I see that it has been sent, what can I do?

A. If your order has been sent to you, but you still have not received it, we ask that you take the following steps:

• Wait until 10 working days have elapsed after receipt of the notice of delivery of the order.

• Check at your usual post office to see if your package has been dropped off there.

• Contact our customer service at the following address and we will respond to you within 24 hours: josiannedesilets@eetco.shop

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